Privacy Policy

PBC Website Privacy Policy

1. Introduction

Plan B Care LLC, a Florida limited liability company, doing business as “PBC” (“PBC,” “we,” “our,” or “us”), respects your privacy and is committed to protecting personal information collected through our website (the “Site”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site or submit a consultation request. This Policy applies only to the Site. If you become a client of PBC, your use of PBC’s customized software and related services will be governed by a separate written agreement.

2. Information We Collect

When using our Site, we may collect the following categories of information: Personal Information you provide:

Name
Email address
Phone number
Organization name
Business needs/details submitted in consultation forms

Technical/Usage Data (automatically collected):

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the Site
Cookies and tracking technologies (see Section 8)

We do not intentionally collect sensitive personal data (such as health, financial, or government ID information) through this Site.

3. How We Use Information

We use collected information only for:

Reviewing and responding to consultation requests,
Contacting you regarding your business inquiry,
Operating, maintaining, and improving the Site,
Ensuring legal compliance (including GDPR, CCPA, and GCC regulations),
Protecting the security of our systems.

We do not sell, rent, or trade personal data to third parties.

4. Legal Basis for Processing (GDPR / GCC)

If you are located in the European Union, United Kingdom, or Gulf Cooperation Council countries, our legal basis for processing personal data is: Consent (Article 6(1)(a) GDPR): You provide consent by ticking the checkbox before submitting the consultation form. Legitimate Interest (Article 6(1)(f) GDPR): To respond to business inquiries and protect our systems.

5. How We Share Information

We may share personal data only with:

Internal PBC teams handling your inquiry,
Authorized service providers (e.g., hosting providers, email systems), bound by confidentiality and data processing agreements,
Regulators, government authorities, or law enforcement, if legally required.

We do not share data with advertisers or unrelated third parties.

6. International Data Transfers

PBC is based in the United States, and information collected may be transferred to and processed in the U.S. and other countries where we or our service providers operate. When transferring data internationally, we apply safeguards required under applicable laws, including GDPR Standard Contractual Clauses (SCCs), adequacy decisions where recognized by the European Commission, and GCC regulatory approvals where required (e.g., Saudi PDPL, Kuwait CITRA).

7. Data Retention

We retain personal data only as long as necessary to:

Fulfill the consultation request,
Comply with legal obligations,
Resolve disputes,
Enforce agreements.

When no longer needed, data is securely deleted.

8. Cookies and Tracking

The Site may use cookies, log files, and similar technologies to:

Maintain website functionality,
Analyze website traffic and usage,
Enhance security.

Users may control cookies through their browser settings. Some functions may not work properly without cookies.

EU/UK Users: Non-essential cookies will only be placed after you provide consent through a cookie banner, in accordance with the ePrivacy Directive and GDPR.

9. Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

Access: Request a copy of your personal data,
Correction: Request correction of inaccurate data,
Deletion: Request deletion of your data,
Restriction: Limit how we process your data,
Portability: Request transfer of your data to another provider,
Withdraw Consent: Revoke consent at any time,
Complaint: File a complaint with your local supervisory authority.

To exercise rights, contact us at: info@planbcare.com.

California Residents: PBC does not sell or share personal information as defined under the California Consumer Privacy Act (CCPA/CPRA). California residents may still exercise their rights under the CCPA by contacting us.

U.S. residents may have additional rights under applicable state laws.

Users in the Gulf Cooperation Council (GCC) region may also have the right to object to certain processing activities under local data protection laws, in addition to the rights listed above.

If you raise a privacy-related complaint directly with us, we will investigate it promptly and attempt to resolve it in good faith before you escalate your complaint to a data protection authority.

10. Security

We use industry-standard technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. However, no online system is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach, PBC will notify affected users and relevant regulators as required by applicable law, including within 72 hours under GDPR and within shorter timeframes under GCC regulations where applicable.

11. Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us immediately to request deletion.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of the Site constitutes acceptance of the updated Policy.

13. Contact

For questions about this Privacy Policy or to exercise your rights, please contact:

Plan B Care LLC (PBC)

7901 4th St N, Ste 300, St. Petersburg, Florida 33702, USA info@planbcare.com